Shopkeeper Ishmael Talks About the Kai Chair
“I’d like a Kai Chair. Could you show me one?”
“Thank you very much. Then, please take a look at our Kai Chairs. I’ll guide you.”
A rumor, was it? I wonder, is it a good rumor, or a bad one? For now, I should proceed carefully, watching the customer’s reactions as I speak.
The Kai Chair was this shop’s signature product. There were many variations, some with decorative carvings, some without, different materials, expensive ones, cheaper ones. Several Kai Chairs were placed in the center of the shop on a slightly raised platform.
One was a luxurious piece, with carvings on the chair legs and the backrest.
Another was a simple design we had recently begun selling, priced lower so even commoners could afford it.
There were also ones meant for adult use, such as for assisted seating.
And for each type, there were both indoor and outdoor versions, arranged in a circle.
This was a display method I had come up with, so customers could walk around and view each one. It had been quite well received.
“These are our Kai Chairs.”
The lady looked over each item, nodding at my explanations as she examined them closely.
Now then… what will she do? How will she respond? Will she buy, or not? A valued customer? Or trouble?
I kept a smile fixed on my face, careful not to let her see through my thoughts.
“I see. Even among Kai Chairs, there are quite a variety.”
“Yes, all of them are very popular.”
“Say, this mark is on all of them, isn’t this the crest of Margrave Marsh?”
Since she recognized Margrave Marsh’s crest, she must be a nobility. Well, even if not, she was certainly from a wealthy household.
“Yes. Rather than a family crest, it is more like an emblem. Recently, we have begun handling Kai Chairs bearing this emblem.”
“I see. And what does it signify?”
“Yes. It indicates that this product is part of Margrave Marsh’s enterprise. It is, in a sense, a trademark. From now on, all items produced within the Marsh territory will bear this emblem.”
“And why is that necessary?”
“It is to Margrave MarshdistinguishMargrave Marsh them from imitations.”
“Are there similar products being sold?”
“Yes, recently, there have been items made to resemble them.”
“Oh my. In that case, having the Marsh territory’s emblem makes it easy to tell which ones are genuine products.”
“Yes, exactly.
And that is not all. We also include something called a ‘Certificate of Quality Assurance’.”
“A Margrave Marsh certificate of quality assurance Margrave Marsh… that means it guarantees the quality, correct? I assume it means exactly that, but why include such a thing? Is it necessary?”
“Yes. This certificate of quality assurance is a document that compiles information regarding the product’s quality. It details what standards the product meets, what inspections it has undergone, and what guarantees apply. In this way, it enhances the product’s reliability and safety. It serves as proof of our confidence in the product.
By improving reliability and safety, customers can purchase with peace of mind. That is why we consider the certificate necessary.”
“I see… it’s very well thought out. Then what exactly does the Margrave Marsh guarantee Margrave Marsh in this certificate entail?”
“Yes. Upon purchase, one certificate is issued per product. If any defect occurs within six months from the date of purchase, the item can be repaired or replaced with a new one. Of course, there will be no charge.”
“But if you do that, wouldn’t there be people who intentionally damage the product or tamper with it, and then claim it was defective in the first place?”
“As expected of you, madam. In fact, such things have already occurred. That is precisely why this system, to guarantee the item and its quality, was created. This Margrave Marsh Certificate of Quality Assurance Margrave Marsh is nothing short of revolutionary. It is a wonderful initiative. Don’t you agree?”
(Don’t you agree? Don’t you agree?
Shopkeeper, you really do understand it well.)
What do you think about this chapter?
